Support
Need a hand?
Write to us and a person on the Hivework team reads it. You do not need a Hivework account, and you do not need to sign up anywhere else to ask.
We reply within two business days — usually the same or the next one. Business days are Monday to Friday. If we cannot fix it right away we still write back to tell you where it stands.
What to tell us
None of this is required — send what you have and we will ask for the rest. It just saves a round trip:
- What happened, and what you expected instead.
- Where it happened — the page address, or the Slack workspace and channel.
- Roughly when, and your time zone.
- The email address on your Hivework account, if you have one, so we can find the run you are asking about.
- A screenshot, if the screen looked wrong.
Using Hivework in Slack
Hivework works inside Slack: you can start a task from a message, answer a question the task asks you, and get the result back in the channel. If any of that misbehaves, email us at hello@hivework.xyz and say which workspace and channel you were in.
Removing the app. In Slack, go to Settings & administration → Manage apps, find Hivework, and choose Remove App. Access stops immediately. If you also want the copy of your Slack data on our side deleted, email us and we will confirm once it is done.
Something urgent or account-wide. Put “urgent” in the subject line. It goes to the same address; it just gets picked up first.
Other places you can find us
These are extras. Both need an account with someone else, so neither replaces the email address above — use whichever you already have.
- GitHub — bug reports and feature requests in the open, if you would rather they be public. Needs a GitHub account.
- hivework on X — short questions and release news. Needs an X account.
Privacy, security and your data
To ask what we store, to get a copy of it, or to have it deleted, email hello@hivework.xyz — same address, same two-business-day answer. If you believe you have found a security problem, write to the same address with “security” in the subject and please give us a chance to fix it before you publish. Details of what we collect are in our Privacy Policy, and the rules of the road are in our Terms.
Common questions
- How do I contact Hivework support?
- Email hello@hivework.xyz. No account and no sign-in are needed — write from whatever address suits you and we answer there.
- How quickly does Hivework answer a support request?
- Most messages get a reply the same or next business day, and every message gets one within two business days (Monday to Friday). If something is broken for everyone we say so in the reply rather than waiting until we have a fix.
- Do I need a GitHub or X account to get help?
- No. Email is the main route and needs no account. GitHub and X are extras for people who already use them.
- How do I remove the Hivework app from my Slack workspace?
- In Slack, open Settings & administration, then Manage apps, find Hivework and choose Remove App. That stops all access straight away. To also have the stored copy of your Slack data deleted, email hello@hivework.xyz and we will confirm once it is done.